Dragon 3X LLC is a limited liability company, hereinafter referred to as “Company”,
registered in Bonovo Road – Fomboni, Island of Moheli – Comoros Union (license number: BFX2024121) The Company provides foreign exchange and arbitrage services in the international Forex market and derivatives markets to any legal or physical person, hereinafter referred to as “Client”, in the manner and on the terms set out in this Agreement.

This Agreement is a web-baseddocument which does not need to be signed. The Agreement comes into effect at the moment of acceptance by the Client.
This Agreement, other regulatory documents of the Company, and Company’s website can
be translated into multiple languages. The translation will have an informative character. In case of any discrepancy between the English version and its translation, the English version shall take priority over other language versions.
The main versions of the Company’s website are located at https://www.dragon3x.com/
The main versions of the Client’s Profile are located at https://my.dragon3x.com/

If one or more of the provisions set out in this Agreement should be considered to be invalid or unenforceable, the validity and legality of the remaining provisions contained herein shall not in any way be affected.

The Client accepts this Agreement fully and unconditionally when he/she:
fills in Registration Form to open a trading account with the Company, available on free access terms at the Company’s official website.
makes a deposit in his/her trading account in the manner prescribed by the Company.
Glossary
Advisor – Trading account’s control algorithm in the form of a program in specialized language “MetaQuotes Language”, which sends requests and orders to the server using Client’s Terminal.
Arbitrage – an operation which consists in buying assets on one market and at the same time selling its counterpart on another market. It locks the difference in the value of assets on different markets. It’s evident that the portfolio value remains roughly the same regardless of the further market movements, as the counter transactions cover each other. Next, as soon as the change in the price difference turns in Client’s favor, the counter arbitrage transaction is conducted in order to fix the profit. A transaction consisting only in buying (selling) financial assets on one market without selling (buying) them on another market can also be regarded as an arbitrage transaction, provided that there is a considerable price gap between the quotes of these interconnected markets at the moment of opening or closing the transaction.
Archive account – an MetaTrader Trading Account whose Balance is zero and on which no trading, credit, or balance operations have been conducted for 40 calendar days.
Ask – higher price of a quote; price at which the Client buys.
Equity – Equity in the Main trading account shown in the Client’s Profile.
Free margin – Free margin in the Main Trading account.
Balance – total result of all completed financial transactions and withdrawal/deposit operations.
Base currency – currency of the account, in which all balances, commission fees and charges are denominated for both Client’s Terminal and Client’s Profile.
Better price is a lower-than-planned price for a Buy order and a higher-than-planned price for a Sell order.
Bid – lower price of a quote; price at which the Client sells.
Client – individual or juridical entity, registered in the Client’s Profile, conducting conversion arbitrage operations with the Company at the quotes provided by the Company.
Client’s log file – a file created in the Client’s terminal which instantly records all requests and orders sent by the Client.
Client’s Profile – secure area at the Company’s official site designed to provide access to all main account operations and interaction between the Client and the Company in accordance with inbuilt software algorithm.
Client’s terminal – software version of MetaTrader x.xx, with the help of which the Client can obtain online information about financial markets (to the extent determined by the Company), carry out technical analysis of markets, contradicting operations, place, modify, delete orders and receive messages from the Company.
Company – juridical entity, responsible for providing transactions execution and making payments to the Client in accordance with this Agreement.
Company’s working time – period of time during the working week, when the Trading Platform provides execution of transactions on standard currency contracts. Exceptions are weekends, holidays, temporary changes within the Company and intervals when service is not available due to technical reasons; in this case the Company shall assume measures to notify the Client of changes in the working hours and enable the Client to eliminate arising risks.
Specifications – basic trading conditions (spread, lot size, minimum volume of trading operation, a step change in the volume of trading transactions, initial margin, margin for locked positions, etc.) for each instrument.
Current price – the last actual price at the moment of processing the order.
Current change – unfixed profit/loss for all open trades in the Main Trading account.
Developer – Company “MetaQuotes Software Corp”, the developer of the trading platform.
Equity – secured portion of the Client’s deposit with the account of open positions which is bound to Balance and Floating (Profit/Loss) with the Account of open positions. The total value is defined as the sum of the Client’s accounts: Balance + Floating + Swap. These are the funds on the Client’s account designed as the amount the current loss or profit of open positions.
Margin – Margin in the Main Trading account.
Flow of Quotes – sequence of quotes for each instrument in the trading platform.
Force Majeure – events that cannot be foreseen and prevented. As a rule, these are: natural disasters, wars, acts of terrorism, acts of government, legislative or executive authorities, hacker attacks, and other unlawful acts against servers resulting in destabilization of the market(s) where 1 or several trading instruments are traded.
Free Margin – funds which are not used as margin for open positions. It is calculated as follows: Free Margin = Equity minus Margin.
Fully completed orders / Fully completed position / Fully completed deals – consists of two counter deals of similar size (opening and closing of a position): buy with the subsequent sell or sell with subsequent buy.
Hedge Margin – deposit required by the Company to open and maintain hedged positions and indicated in contract specifications for each instrument.
Wallet: This is the default Meta Trader5 account created when a Client’s profile is registered. Clients can use it freely for both Trading and Non-trading purposes. This account is also used to receive rebates, awards, or deductions for any reimbursements, if applicable.
Margin – money deposit required by the Company to open and maintain positions.
Margin Level – indication showing the state of the account. It is calculated as follows: (Equity/Margin)*100%.
Margin Trading – conducting of arbitrage operations with contracts on currencies in which the volume of open positions exceeds several times the size of the variation margin.
Market Execution – Type of order execution when the Company makes a decision concerning the execution price without preliminary agreement with the Client. Sending a market order in this mode implies accepting beforehand a price at which the order will be executed.
Market opening – resumption of trading after weekends, holidays or a break between trading sessions.
Market sentiment – the ratio of a total “buy” or “sell” volume to a total volume of all positions in a given instrument expressed in percentage.
Meta Trader Dormant account – a Trading account on an Meta Trader platform with a positive Balance on which no balance operations have been conducted over the last 90 days, and with no open positions. Other Meta Trader Trading accounts in the Client Profile also comply with these conditions.
Non-market quote / Non-market price (spike) – a quote which meets each of the following terms: significant price gap; result from the price within a short period of time in the initial level within a price gap; absence of fast price dynamics; lack of macro-economic events and/or corporate news, having significant impact on the current market rate at the moment when it turns up the Company has the right to decline information about Spikes from the server’s database.
Non-trading operation – a process of opening/closing in a trading account (withdrawal of the funds from a trading account) or a process of granting credit, or distribution of funds to the accounts within the Client’s Profile.
Normal market – see “Normal market conditions”.
Normal market conditions – state of the market, satisfying each of the following conditions: absence of long breaks in the receipt of quotes to the trading platform; absence of fast price dynamics; lack of significant price gaps.
Opened position – the result of the first part of a completed transaction. As a result the Client is obliged to make an opposite transaction of the same volume and maintain Equity of his/her account not below the Stop Out level established for this type of account.
Order – Client’s instruction to the Company to open or close position when the price has reached the level of the order.
Payment Currency – currency, in which deposits and withdrawals are executed.
Pending order – Client’s instruction to the Company to open (close) position when the price reaches the level of the order.
Personal Profile – account which contains the information required to identify a user when logging in to the system and the information necessary for authorization and records.
Point – a low-order unit of a quote.
Politically exposed person (PEP) is a natural person that plays an important societal role within a country or in the global arena. Politically exposed persons include current or former government employees, state companies’ managers, politicians, and their relatives and close associates. Please consult our AML policies for more details on PEP identification methods.
Price gap – either of two situations: Bid of the current quote is higher than Ask of the previous quote; Ask of the current quote is less than Bid of the previous quote.
Price gap at the market opening – either of two situations: Bid of the opening market quote is higher than Ask of the closing market quote; Ask of the opening market quote is less than Bid of the closing market quote.
Price of the order – price specified in the order.
Price prior to spike – closing price of a minute bar prior to the minute bar with Spike.
Server – software of MetaTrader Server x.xxx, which processes Client’s orders and requests, and provides the Client with online information about orders in the financial markets (to the extent determined by the Company), keeps records of mutual obligations between the Client and Company and controls compliance with them.
Server’s log file – a file created by the server which reflects all requests and orders sent by the Client through the Trading platform, and the results of their processing.
Contract size / Size of lot – amount of base currency in one lot, defined in the contract specification.
Spike – see «Spike quote».
Spread – difference between Ask and Bid quotes in pips.
Statement – full list of completed transactions and non-trading operations on the trading account.
Stop&Limit – a parameter which allows setting any type of pending order at the distance from a current price level equal to or higher than the value of this parameter expressed in points.
Swap (swap – storage) – funds which are withheld or added to the Client’s account for prolongation (suspension) of a position until next day.
The trading server time (platform time) – the time displayed on the web platform at my.dragon3x.com. It corresponds to GMT+3 from the last Sunday in March until the last Sunday in October. On all other days, it corresponds to GMT+2.
Ticket – unique identification number assigned to each open position or pending order in the trading platform.
Master Trader – Client whose trading account is appears in the Traders’ ranking.
List of Master Traders – a special table which displays the latest aggregate information on registered Master Traders.
Trading account – unique personified register of operations in the trading platform opened by the Client with the Company which records the Client’s and the Company’s obligations and liabilities arising out of transactions conducted under this Agreement.
Trading operation – buying or selling of an instrument by the Client.
Trading platform – a set of software and hardware which provides information about trading in the financial markets in the real time mode, enables trading transactions, records mutual obligations of the Client and the Company and controls compliance with terms and restrictions. In simplified form for the purpose of this Agreement, it consists of Server, Client’s terminal and Client’s Profile.
Trading session – time interval during which the Company accepts and processes requests for conducting transactions with trading tools that are not traded 24 hours, and also releases flow of prices for these tools.
Transaction – the whole range of trading operations when funds are transferred from base currency into the currency of a quote and vice versa.
Volatility – instability, variability of market rates over a concrete period.
Volume of trading operations – number of lots multiplied by a lot size.
Worse price – a higher-than-planned price for a Buy order and a lower-than-planned price for a Sell order.

1. Terms of work
1.1. Trading account operations are conducted in accordance with this Agreement which is available for downloading on the Company’s official website.
1.2. The Company does not pay interest on the funds deposited in the trading accounts and not used in trading.
1.3. The Client is under no circumstances allowed to use technical failures and eventual vulnerability of the operation of the Trading Platform for making profits. Upon detection of such facts, the Company reserves the right to compensate for losses caused by the Client’s actions at the expense of the Client (by use of funds available in the Client’s accounts) and terminate this Agreement unilaterally.
1.4. The Company will recognize Client Profiles and Trading accounts as immediately interrelated if any of such parameters as Metaquotes CID, Google Analytics ID, or IP address coincide, or if the Client attempts to use the same payment system account in different Client Profiles.
1.4.1. The Client agrees that the Company has the right to receive a refund of the losses arising from the Client’s activity in their immediately interrelated Trading accounts using the funds held in any of those Trading accounts.
1.4.2. Eventual losses include but are not limited to the following: refund of payment systems’ fees; refund of negative balance; affiliate commissions earned in breach of Affiliate Agreement terms; positive swaps; any other losses that may occur directly or indirectly as a result of the Client’s failure to comply with this Agreement.
1.6. Non-trading operations within Client’s Profile targeted at gaining profit are banned.
1.7. Meta Trader Trading accounts in the Client Profile will be qualified as “Meta Trader Dormant Accounts” if none of them has had any balance operations for the past 90 days and none of them has any open trades (pending orders are not considered). If a position is opened or a balance operation is conducted in any Meta Trader Trading account in the Client Profile, Meta Trader Trading accounts will not be qualified as Dormant.
1.7.1. The Company undertakes to inform the Client that their Meta Trader trading account will be qualified as Dormant 7 (seven) calendar days before by sending them an email to registered email address and a message via the Client Profile.
1.7.2. If, for 90 (ninety) calendar days, there are no trades or non-trading operations (including agent operations, balance operations) on a Client Account with a balance less than $10 (or the equivalent sum depending on the Currency of the Client Account), then the account will be archived.
1.7.3. When the Client Account is archived, all trades on the account will be archived as well and cannot be restored. However, at the client’s request, the company can provide a history of a requested account.
1.7.4. An Meta Trader Account Trading account becomes an Archive account 30 calendar days after its balance becomes zero, leading to the appearance of the account in the Client Profile.
2. Procedure of opening an account
2.1. A Client of Dragon3X can be a natural person of full legal age or a juridical person.
2.2. The Client fills in a registration form to create his/her Personal profile in the Client’s Profile and opens an account with the Company in the Client’s Profile which is freely available on the Company’s official website.
2.3. The Client has the right to register only one Personal Profile.
2.4. The Client receives an electronic access to account management when registering his/her Personal Profile.
2.5. Deposit and withdrawal operations are executed in the currency stipulated for given type of trading account through appropriate interface of the Client’s Profile.

3. Settlement procedure
3.1. Money transfers are made within 1-3 banking days.
3.2. Money transfer can be deferred by the Company for the period of 14 working days in exceptional cases requiring verification of compliance of trading and non-trading operations conducted by the Client with the terms and conditions of this Agreement. If such situation occurs, the Company shall immediately notify Client by e-mail specified in the Client Profile. The Client has the right to request the status of the verification process only by contacting Trading operations department by e-mail at: trading@dragon3x.com.
3.3. The Client’s payment instruction received, the amount to withdraw is deducted from the Client’s account balance at the moment of receiving the payment instruction.
3.4. In case of return of funds, the Client pays transfer fees.
3.5. The Client gives all instructions related to deposits and withdrawals of funds from the account through the Client’s Profile in the order determined by the algorithm of Client’s Profile operation.
3.6. The Company corrects fixed negative balances in trading accounts once a negative value is displayed in the “Balance” column on the trading platform. Correction (setting to zero) of trading accounts shall be applied solely to those accounts in which trades are conducted at the moment of correction, i.e. no active open trading positions are present (pending orders will not be considered). Bonus funds are deducted from the “Credit” column with the comment “bonus_out (negative balance)”. At the same time, funds in the amount equal to the negative balance value are put into the account with the comment “Zero Balance Correction”.
3.7. The Client can withdraw funds from his/her account using any payment system which is accessible in the Client’s Profile.
3.7.1. If funds withdrawal is made via electronic payment systems, the withdrawal is possible only to the same system and with the same payment details within the system that were used to top up the trading account, and in same currency in which the deposit was made. If the account was topped up by different ways, in various currencies and using different payment details, withdrawals should be made proportionally.
3.7.2. If the Client’s payment details within the payment system are changed for some reason, the Client shall notify the Company by sending an email to the financial department with a photo where the Client is holding an ID close to his/her face attached. Otherwise, the Company reserves the right to deny funds withdrawal by use of new payment details.
3.8. Deposit of Client’s funds can be made by any methods available on the Company’s site.
3.8.1. The Client acknowledges that in case of software failure there can be delays in depositing funds in his/her trading account.
3.8.2. The Company undertakes to deposit funds in the Client’s trading account in case of any software failure resulting in delay in automated deposit provided that the Company was informed about the delay by the Client.
3.9. The Client agrees to provide full-size color copies of the front and back sides of their bank card and fully verify their profile (ID, phone number, email, and address) when they fund their account using a bank card. Once the account is funded and before the card is verified, the Client cannot trade in their account, and the account is in “read-only” mode.
3.9.1. Should the Client refuse to provide the necessary documents, the Company reserves the right to refund the money to the sender’s card and disable the option of funding Trading accounts using a bank card for this Client.
3.10. The Client agrees that their client profile (ID, phone number, email, and address) must be fully verified by the Client who funds their account using a bank card. If the Client refuses to verify their client profile, they cannot request a money withdrawal.
3.11. The Client agrees that their client profile (ID, phone number, email, and address) must be fully verified for the Client to withdraw funds when using cryptocurrency. If the Client fails to verify their client profile, they cannot request a money withdrawal.
3.12. The Company doesn’t charge any deposit or withdrawal fees from Clients’ trading accounts.
3.13. The Client understands and accepts the fact that his/her money withdrawal request may be declined, and money will be retransferred to the Client’s account if the Client did not provide necessary identification information (copy of ID document, bank card or any other documents required by the Company based on the AML policy) upon the Company’s request via the Client’s Profile within 7 (seven) business days following the request.
3.14. The Client agrees that the Company may accept and make payments through payment agents. In particular, Skrill,Netelle, Paypal payments are processed through Dragon 3X LLC registered at Bonovo Road – Fomboni, Island of Moheli – Comoros Union and acting as a payment agent of Dragon 3X LLC.
4. Types of trading account and their parameters
4.1. The types of trading accounts which the Client opens with the Company are determined by the description to be found in Client’s Profile. The parameters of the trading accounts available to the Client are preset by the Company within the functional limits of the Client’s Profile. The main parameters of trading accounts are the following:
Contract size;
Leverage;
Margin Call level;
Stop Out level;
Base currency.
4.2. The parameters of the trading accounts available to the Client are specified on the Company’s official website in the “Account types” section.
4.3. The Company has the right to modify the leverage size of the Client’s trading account anytime according to the description stated in the Client’s Profile and on the Company’s official website in the “Account types” section. At the same time, the Company undertakes that the Client will be post factum informed of any modification by email.
5. Trading operations
5.1. When conducting trading operations, “Market Execution” quoting mechanism is applied, regardless of the Client’s account type.
5.2. Client’s requests are processed through the following consecutive stages:
a) The Client makes a request which is checked for correctness in the Client’s terminal;
b) The Client’s terminal sends the request to the server;
c) The request is received by the server where it’s checked for correctness;The corresponding message appears in the log of the trading terminal;
d) The Server sends the request to the Client’s terminal;
e) Once stable connection between the Client’s terminal and the Server set, the Client’s terminal receives the result of the processing of the Client’s request.
5.3. The Client may cancel the request sent earlier before it’s accepted for processing.
5.4. The time of processing depends on the quality of terminal-server connection and the market state. Under normal market conditions, the processing of a client’s order usually takes 3-5 seconds, in other market conditions the time of processing can amount to 5-15 seconds, as a rule.
5.5. The Server can refuse the Client’s request in the following cases:
a) At the opening of the market, with the message “No price”, if the Client makes a request before the first quote is provided into the trading platform;
b) If there are no available funds for opening a position (with the message “Not enough money”);
c) Under market conditions different from normal ones.
5.6. A Trading account automatically switches to the “read-only” mode if the number of requests sent by Client to Server exceeds 1000 (one thousand) in 300 seconds.
5.6.1. A Trading account will be blocked if the number of requests sent by Client to Server exceeds 10000 (ten thousand) in 3600 seconds.
5.7. The Client confirms that the Company can modify, add, and rename the Company’s Services provided in accordance with this Agreement, with a subsequent notification.
5.8. The Company has the right to modify the margin amount required to maintain all open positions without prior notice to the Client in case of force majeure circumstances or increased volatility conditions (for example, during New Year’s week).
5.8.1. The Company reserves the right to modify the margin requirements for opening positions and the leverage of the trading account before the market closes, after the market opens, before weekends and holidays.
5.9. The Company has the right to increase margin requirements for opening new positions on certain instruments, as well as to reduce the leverage for the trading account, for a period of no more than 30 minutes before and 30 minutes after the publication of important macroeconomic news and other events that can lead to increased volatility in the market, without prior notice to the Client. In this case, the margin requirements adjustment does not affect the previously opened positions.
5.10. The Company has the right to increase margin requirements for CFDs on shares 14 calendar days prior to the publication of statements, the dividend adjustment calculation date, and/or the release of important news.
5.11. The Company only ensures execution of Client’s trading operations without providing assets management or recommendations.
5.12. The Client’s Profile shall be the main means of sending requests. The Client has the right to give an order to Dragon3X operator by phone only in case of impossibility of sending an order through the Client’s Profile for some technical reasons. A phone conversation with the personnel of Trading Operations Department shall be carried out in English.
5.12.1. To conduct trading operations by phone, the Client may contact an officer of Trading Operations Department, specifying his/her trading account number, phone password, and all the necessary transaction parameters, such as trading tool, transaction volume, type of order (instant or pending), and so on. Any request communicated by phone shall be considered as accepted by the Company if the following conditions are satisfied:
a) The substantial conditions of the request are repeated (pronounced aloud) after the Client by an officer of the Trading Operations Department;
b) The Client confirms his/her request after the substantial conditions are repeated by an officer.
For example:
— Dragon3X, Alex on the line.
— My account number is 11111. John Johnson. The phone password – “TREND”.
— How can I help you?
— I want to buy 0.2 lots of EURUSD with the following parameters: at the current market rate, no “Take profit” order, Stop loss at 1.3850.
— Do you confirm your request to buy 0.2 lots of EURUSD with the following parameters: no “Take profit” order, Stop loss at 1.3850 at the rate 1.3875?
— I do.
— Done.
— Thank you.
— Glad to help you.
5.12.2. The Company may enlarge the number of means for sending Clients’ requests with a notification message to the clients.
5.13. A “Buy” operation is opened at the “Ask” price. A “Sell” operation is opened at the “Bid” price. A “Buy” operation is closed at the “Bid” price. A “Sell” operation is closed at the “Ask” price.
5.13.1. In case the total volume of the Client’s open transactions exceeds the limits indicated in base currency in the trading conditions specified on the Company’s official website, the Company reserves the right to change the trading conditions with notification to the Client:
a) change transaction minimum volume;
b) change leverage size;
c) change margin requirements for one or several trading tools.
5.13.2. The Company has the right to cancel or revise the results of the Client’s transaction in the following cases:
a) The transaction is opened/closed at a Non-market quote;
b) In case of Server malfunctions.
5.13.3. The Company has the right to increase spreads under certain conditions (for instance, in case of high volatility during New Year’s weeks). Please acquaint yourself with the table of spread rates presented on the Company’s official website in the “Trading conditions” section.
5.14. Swaps apply to each open position (including the weekend) based on the previous day (including from Friday to Monday). Triple swaps are applied in the night from Wednesday to Thursday or in the night from Sunday to Monday, based on a trading asset type. Current swap values are specified on the Company’s official website in the “Trading assets” section and the Contract specification.
5.14.1. The Company has the right to cancel the Islamic/swap-free status of an account and calculate swaps for having carried over transactions if the Client has broken the terms of this service provision. Islamic/swap-free accounts are provided solely with the purpose of avoiding a breach of religious canons. The Company has the right to start charging a fee for servicing Islamic/swap-free accounts at any time. In this case, the Client undertakes to compensate the Company for any charges connected with rolling the Client’s trading positions over to the next trading day.
5.15. A position is opened by means of sending a request from the Client’s terminal or the Client Profile to the Server. Optional parameters can be changed for open orders.
5.15.1. Mandatory and sufficient parameters of a client request:
a) Name of the tool;
b) Trading operation volume.
5.15.2. Optional parameters of a client request:
a) Level of the stop-loss order. The value 0.0000 means that the order isn’t placed (or is removed if placed before);
b) Level of the take-profit order. The value 0.0000 means that the take-profit order isn’t placed (or is removed if placed before).
5.15.3. In order to send a “Buy” request with no adviser applied, please click on the “Buy” button in the window of the trading order.
5.15.4. In order to send a “Sell” request with no advisor applied, please click on the “Sell” button in the window of the trading order.
5.16. The current list of quoted and traded tools specified on the Company’s official website in the trading conditions.
5.17. If there is enough free margin on the account to open a position, the position is opened, the corresponding commentary is entered into the log file of the Server. (When hedging positions, margin corresponds to the value indicated in the Company’s trading conditions at the official site).
5.18. If there isn’t enough free margin to open a position, the position isn’t opened, the commentary “Not enough money” appears in the order window, the corresponding commentary “not enough money” is entered into the log file of the Server.
5.19. The Client’s order to open a position is considered processed and the position is opened after the corresponding commentary appears in the log file of the Server. Every opened position is given a Ticket in the Trading platform.
5.20. A position is closed by means of sending a request from the Client’s terminal or the Client Profile to the Server. Mandatory and sufficient parameters of a client request:
a) The Ticket of the position to be closed;
b) Trading operation Volume (not more than the volume of the transaction to be closed).
5.21. If there are two or more locked positions in the list of open positions on the trading account, the “Close by” option will appear in the “Type” drop-down list when forming a request stop-loss or an order to close any of them. After this option is chosen, one or several open positions of opposite direction will be shown. When choosing a position from the list, the “Close…#…» button will be enabled, by clicking on which the Client closes locked positions of the same volume or partially closes 2 locked positions of different volume. At the same time, the lesser position and the symmetric part of the major one are closed with the opening of a new position in the direction of the major one which is given a new Ticket.
5.22. If there are two or more locked positions in the list of open positions on the trading account, the «Multiple Close By» option will appear in the “Type” drop-down list when forming a request or an order to close any of them. After this option is chosen, the list of all positions appears and the «Multiple Close By For» button is enabled, by clicking on which the Client closes the whole of locked positions on the instrument. At the same time, a new position which is given a new Ticket is opened in the direction of the major total volume.
5.23. The Client’s order to close a position is considered processed and the position – closed after the corresponding commentary appears in the Server’s log file. After the order is sent to the Server, it can go through the following phases:
a) Started — the order has been checked for correctness but not yet accepted by a broker;
b) Placed — the server accepted the order;
c) Partially filled — the order is partially filled as to its volume;
d) Filled — the order is fully filled;
e) Cancelled — the order has been cancelled by a client;
f) Rejected — the order has been declined by the server;
g) Expired — the order is removed upon its expiration.
5.24. A pending order is an order given to a broker to buy or to sell a financial instrument in the future according to conditions stipulated by a Client.
5.25. «MetaTrader 5» trading platform provides the following types of pending orders:
a) Buy Limit — a trading order to buy at the “Ask” price equal to the value stipulated in the order, except the conditions set out in item 6.39, f). The current price level is higher than the value set in the order.
b) Buy Stop — a trading order to buy at the “Ask” price equal to or worse than the value stipulated in the order. The current price level is lower than the value set in the order.
c) Sell Limit — a trading order to sell at the “Bid” price equal to the value stipulated in the order, except the conditions set out in item 6.39, f). The current price level is lower than the value set in the order.
d) Sell Stop — a trading order to sell at the “Bid” price equal to or worse than the value stipulated in the order. The current price level is higher than the value set in the order.
e) «Buy Stop Limit» — this type of order combines the first two types representing a stop order to place a “buy limit” order. As soon as the future “Ask” price reaches the value indicated in this order, a Buy Limit order will be placed at the level indicated in the order. At the same time current price level is lower than the one that must be reached for the pending order to be placed.
f) «Sell Stop Limit» — this type of order is a stop order to place a “sell limit” order. As soon as the future “Bid” price reaches the value indicated in this order, a Sell Limit order will be placed at the level indicated in the order. At the same time, current price level is higher than the one that must be reached for the pending order to be placed, and the price of the pending order is higher than the placement level.
5.27. The following orders can be used for closing a position:
a) «Stop-loss» — this order is intended for minimizing losses in case the price of a financial instrument starts moving at a loss. If it reaches an unprofitable level, the position will be automatically closed. Such orders are always connected with an open position or a pending order. They can be placed only along with market or pending orders.
b) «Take-profit» order is intended for getting profits when the price of a financial instrument reaches the level forecasted. If executed, this order will close a position completely. It’s always connected with an open position or a pending order and can be placed only along with a market or pending order.
5.28. «Stop Loss» and «Take Profit» orders are always connected with market or pending orders.
5.29. When sending a request to place a pending order, the Client shall specify the following mandatory parameters:
a) Name of the tool;
b) Position volume;
c) Type of order (Buy Stop, Buy Limit, Sell Stop, Sell Limit, Buy Stop Limit, Sell Stop Limit);
d) Price of the order.
5.30. When sending a request to place a pending order, the Client may specify the following optional parameters:
a) The stop-loss level of the pending order. The value 0.0000 means that the stop-loss order isn’t placed (or is removed if placed before);
b) The take-profit level of the pending order. The value 0.0000 means that the take-profit order isn’t placed (or is removed if placed before);
c) Period (date and time) until which the pending order is valid.
5.31. The request will be declined if one of the mandatory parameters is lacking or is preset incorrectly and/or one of optional parameters is preset incorrectly.
5.32. The Client may modify any optional parameter and the opening price for current pending orders.
5.33. If the Stop & Limit value is preset for a currency pair, all types of pending orders may be placed at the distance that is equal to or higher than this value.
5.33.1. The “Ask” price is considered as a current market price for “Buy Limit” and “Buy Stop” pending orders and “Take profit”/“Stop loss” “Sell” orders to close.
5.33.2. The “Bid” price is considered as a current market price for “Sell Limit” and “Sell Stop” pending orders and “Take profit”/“Stop loss” “Buy” orders to close.
5.34. Please acquaint yourself with the current «Stop&Limit» value for each currency pair on the Company’s official website in the trading conditions.
5.35. An order will be enqueued for processing in the following cases:
a) «Buy Limit» and «Sell Stop» orders are enqueued for processing at the moment when a current price in the quotes flow becomes equal to or lower than the level of the order;
b) «Sell Limit» and «Buy Stop» orders are enqueued for processing at the moment when a current price in the quotes flow becomes equal to or higher than the level of the order.
5.36. When a pending order is received, the Server automatically checks if the conditions necessary for conducting a transaction are satisfied. If there is enough money to open a position, the position will be opened.
5.37. The execution of an order is attended by the corresponding commentary in the Server’s log file. At the same time, the position opened by pending order’s execution reserves the ticket of the pending order. In case there isn’t enough money to open a position, the order will be deleted. The removal is attended by the corresponding commentary in the Server’s log file.
5.38. An order is considered executed after the corresponding commentary has appeared in the Server’s log file.
5.39. Pending orders are executed according to the rules below, and the result is recorded in the Server’s log file:
a) A pending order will be canceled if its price and “Take Profit” and/or “Stop Loss” are in a price gap;
b) If “Take profit” is in a price gap, the order will be executed at a price set in the order;
c) If “Stop Loss” is in a price gap, the order will be executed at the first available price following a price gap;
d) Pending orders “Buy Stop” and “Sell Stop” will be executed at the first available price following a price gap;
e) Pending orders “Buy Limit” and “Sell Limit” will be executed at preset prices if they are in a price gap;
f) “Take Profit” orders and “Buy Limit/Sell Limit” pending orders can be executed at a price different from the one set in those orders for lack of liquidity.
Orders can be executed at preset prices in case of insignificant price gaps.
5.40. If there’s not enough free margin to open a position, a pending order will be automatically deleted after the reception. This operation is recorded in the Server’s log file.
5.41. Orders Buy Stop, Sell Stop, Buy Limit, and Sell Limit for CFDs on shares remain active during a trading session in which they have been placed and then are canceled.
6.42. The Company has the right to apply a dividend adjustment to CFDs on indices and stocks. The dividend adjustment calculation date corresponds to the record date when the list of stockholders eligible to receive the dividend is recorded. A dividend adjustment is calculated for all open positions. It always has a positive value for long trades (Buy) and a negative value for short trades (Sell).
6.42.1. Dividend adjustments are calculated in dollars using the following formula: Index dividend value × Volume × Base currency rate. They are updated weekly on the Company’s website.
6. Compulsory closure of positions
6.1. The Company has the right to close Client’s open positions compulsorily without notice if the account current Margin Level is less than 100% of the margin necessary for maintaining open positions (Margin Call).
6.2. The Company is unconditionally obliged to start closing unprofitable transactions on condition that account Margin Level becomes lower than the margin necessary for maintaining open positions (Stop Out). The necessary margin level is indicated on the Company’s site in the section “Types of trading accounts”.
6.3. Account current state is monitored by the Server that generates an order to close a position compulsorily (Stop out) if the condition 7.2 is satisfied. Stop Out is performed at the market current price in the order that Clients’ requests arrived. A compulsory closure of a position is attended by the corresponding commentary “stop out” in the Server’s log file.
6.3.1. If an MT5 Trading account has a few open positions with floating loss, they are closed simultaneously.
6.3.2. If an MT5 Trading account has a few open positions with floating loss, the position showing the highest floating loss will be closed first.
6.4. In exceptional circumstances, the Company has the right to compensate for a negative balance in the Client’s account using the Client’s funds held in any other trading accounts of the Client, and also by rejecting monetary withdrawal requests and returning funds to the Client’s accounts.
6.5. The Client is obliged to personally monitor the state of his/her trading account and top it up at his/her discretion if necessary in order to avoid the closure of transactions following Margin Call and Stop Out. The Company is not liable for the closure of transactions following Stop Out if the Client is not able to make a deposit in his/her account for any reason. If automatic deposit of an account is found impossible, the Client can contact the Company’s employee.
7. Procedure for handling claims and disputes
7.1. Parties of this Agreement try to settle all disputes through negotiations and by way of holding correspondence in accordance with procedures for claims.
7.2. The Company accepts claims arising under this Agreement only in writing and not later than three calendar days from the date (day) of a dispute.
7.3. A claim must be sent as an email to the Trading operations department at trading@dragon3x.com. The Client undertakes that any information concerning the claim is not disclosed to third parties before the dispute is settled. Claims submitted otherwise will not be considered.
7.4. Period of time for examining a claim from the Client is not more than 14 working days.

7.5. If a claim is justified, the dispute is settled only by means of compensatory payment transferred to the Client’s trading account. If the Client had intention to commit an action but did not commit it for some reason, the Company shall not reimburse for the losses resulted from such omission and shall not compensate for moral damages.

7.6. In case of a positive decision on a dispute the Company makes compensation payment to the trading account of the Client within one working day from the moment of a positive decision on a dispute.

7.7. The Client’s claim shall contain the following information:
a) Full name;
b) Client’s e-mail or trading account number;
c) Dispute date and time;
d) Ticket of a disputable trade (if necessary);
e) Substance of the claim without excessive emotions.
Claims submitted otherwise will not be considered.

7.8. The Company is entitled to refuse examination of a claim if:
a) A claim doesn’t meet the items 8.2, 8.3, 8.7;
b) A claim contains obscene words and/or insults concerning the Company or its employees;
c) A claim contains threats against the Company or its employees;
d) The Client uses the threat to blacken the Company’s reputation in social networks and other internet resources as an argument.

7.9. In case of disputes about the state of the Client’s account, all parties examine the protocols of the Client’s operations by use of the Company’s Server’s log files.

7.10. The Company has the right to cancel a transaction result if the transaction was executed by using funds obtained as a result of violation of the terms specified in this Agreement.

7.11. In case of a conflict situation, which is not described in this Agreement, the Company makes final decision on the basis of generally accepted market practice and ideas of a fair settlement of a dispute.

8. Client Identification, Personal Data and Records

8.1. The Company assures that the data provided by the Client to the Company is strictly confidential.

8.2. The Client is hereby notified that the Company collects, processes, uses, and transfers certain personally identifiable information about the Client for the legitimate interest of providing the Services in accordance with this Agreement. Such information may include, but is not limited to, the Client’s name, home address, email address, date of birth, social insurance number or other identification numbers, card details, volume and frequency of transactions, citizenship, and job title. By accepting the terms and conditions of this Agreement, the Client grants the Company the right to collect the Client’s personal data for the performance of the Company’s contractual obligations under the Agreement.

To successors, assignees, transferees, or buyers, with five (5) Business Days prior Written Notice to the Client.
8.3. For the avoidance of any doubt, such personal information as outlined in clause 8.2 shall be regarded as “confidential” and is used only for the purpose of providing the Services, their administration and enhancement, and for research, educational, statistical, and marketing purposes. Additionally, the personal Client data collected in accordance with this section might be used by the Company for internal purposes of a technical nature to enable the constant and trouble-free provision of Services, specifically for diagnosing or remediating technology problems, security issues, and vulnerabilities.
8.4. To comply with the Company’s legal and regulatory obligations, the Client’s personal data (including recordings and documents of a confidential nature, card details, and personal details) may be disclosed in the following circumstances:
To comply with banking and financial regulations (where requested by a bank, payment service provider, regulatory/supervisory or other authority having control or jurisdiction over the Company or the Client or their associates, or in whose territory the Company has Clients);
To prevent money laundering and financing of terrorism;
Upon request of any listing authority or stock exchange on which its shares or those of any of its affiliated companies are listed or traded;
At the request of any court of competent jurisdiction or any regulatory, judicial, governmental, or similar body or any taxation authority of competent jurisdiction;
IT management, including infrastructure management (e.g., shared platforms), business continuity, and IT security, and in relation to the Company’s vulnerabilities disclosure program;
At the Client’s request or with the Client’s consent;
To fraud prevention agencies, third-party authentication service providers, and other financial institutions/brokers for credit checking, fraud prevention, anti-money laundering purposes, identification, or due diligence checks of the Client. To do so, these agencies/parties may check the details the Client supplied against any particulars on any database (public or otherwise) to which they have access. They may also use Client details in the future to assist other companies for verification purposes. A record of the search will be retained by the Company;
To the Company’s professional advisors, provided that, in each case, the relevant professional shall be informed about the confidential nature of such information and commit to the confidentiality obligations herein as well;
To other service providers who create, maintain, or process databases (whether electronic or not), offer record-keeping services, email transmission services, messaging services, or similar services that aim to assist the Company in collecting, storing, processing, and using Client information or getting in touch with the Client or improving the provision of the Services under this Agreement only to the extent required;
To market research call centers that provide telephone or email surveys with the purpose of improving the services of the Company;
To the Company’s Partners, only concerning the Client they referred to the Company;
8.5. In accordance with applicable regulations, the Client has the right to:
Obtain information relating to the processing of the Client’s personal data;
Modify personal data;
Require the deletion of their personal data, to the extent permitted by law;
Request the restriction of the processing of their personal data;
Object to the processing of their personal data, on grounds relating to a particular situation;
Withdraw consent for the processing personal data at any time;
Where legally applicable, request the return of the data to the Client, or, where technically feasible, transfer it to a third party.
8.6. It’s worth noting that the Client’s refusal to provide personal data would make it impossible for the Company to perform its contractual obligations and may affect the Client’s ability to use the Company’s services. As such, by accepting the terms and conditions of this Client Agreement, the Client voluntarily acknowledges the collection, use, processing, and transfer of the Client’s personal data as described herein and as provided by the relevant regulations and policies.
8.7. The Client and the Company hereby agree that information already in the public domain, or already possessed by the Company without a duty of confidentiality, will not be regarded as confidential.
8.8. More detailed information about the types of confidential information, the methods of its provision, and safekeeping by the Company can be found in the Privacy Policy, which is an integral part of this Client Agreement and is available on the Company’s website.
9. Client identification
9.1. The Company has the right to require the Client to confirm his/her registration information specified when opening a trading account. To do so, the Company may ask the Client at its own discretion and at any time to provide a notarized electronic copy of his/her identification document, bank statement or public utilities bill as a proof of residence. In particular cases, the Company may ask the Client to provide a photo of him/her holding his/her ID near his/her face. The detailed identification requirements are set out in the “AML policies” section on the Company’s official site.
9.1.1. In exceptional cases, the Company has a right to demand that the Client provide a video record or a live video where he/she is reading aloud his/her personal information in English, holding the identity document opened at the photo page close to his/her face.
9.2. If the Client hasn’t received a request for scanned copies of documents, the account verification procedure is not obligatory, but the Client can upload voluntarily a copy of the passport or another document confirming his/her identity to the Client’s Profile to ensure account verification. There should be taken into account some which require full profile verification according to the specificity of the Trading Platform’s operation.
9.3. If any Client’s registration data (full name, address, or phone number) have been changed, the Client is obliged to notify immediately the Company’s client support department of these changes by sending a request to support@dragon3x.com or to make changes without assistance in the Client’s Profile.
9.4. To change the phone number related to the Client’s Profile, the Client shall provide a document confirming ownership of a new phone number (agreement with a mobile phone service provider) and a photo of the ID held beside the Client’s face. The Client’s personal data shall be the same in both documents.
9.5. The Client is responsible for the authenticity of the documents (their copies) and recognizes the right of the Company to contact the appropriate authorities of the country of the documents issuer to validate their authenticity.
9.6. The Client undertakes to declare their Politically exposed person status and provide copies of documents confirming such status and indicating the origin of funds used to make a deposit. The PEP identification procedure is set out in the AML/KYC policies and may be amended according to state agencies’ requirements.
9.6.1. The Client acknowledges that the Company is competent enough to evaluate the legal effect of the documents provided, confirm the PEP status, and apply to appropriate international organizations to make a final decision.
9.6.2. The Client agrees that the Company has a right to block their trading accounts if the Client did not provide documents confirming the PEP status they declared within three business days following the declaration.
9.6.3. The Client agrees that the Company has a right to refuse service to a PEP Client and return money if such Client fails to provide documents explaining the origin of deposit funds within three business days. Such documents include but are not limited to bank statements or copies of a tax declaration over the previous period.
9.6.4. The Client agrees that the Company has a right to request PEP status confirmation every year and request documents explaining the origin of deposit funds at any time.
10. Authorities and responsibilities of the Company and the Client
10.1. The Client has the right to:
a) conduct trading operations on the Trading account, opened by the Client, or use strictly in accordance with the terms of this Agreement;
b) receive all information related to the Trading account through the interface of the Client’s Profile or using contact details indicated in the Client’s Profile;
c) make deposits into his/her Trading account and withdraw funds according to the terms of this Agreement.
10.2. The Client acknowledges that any market recommendations and information submitted to the Client by the Company or by any person in the Company do not represent a proposal to conduct a transaction.
10.3. The Client is informed and agrees that the Company is not liable for acts or omissions of the Client to conduct operations on his/her own Trading accounts.
10.4. The Client confirms that he or she is solely responsible for the state of his/her Trading accounts and Personal Profile.
10.5. The Client undertakes to guarantee protection to the Company against various liabilities, costs, claims, damages that may arise directly or indirectly due to Client’s failure to comply with obligations under this Agreement.
10.6. The Client acknowledges that he/she is obliged to provide copies of documents as requested by the Company which confirm data that he/she provided during registration, and he/she must ensure that all information provided by the Client to the Company is true, correct and complete; the Client must inform the Company of all changes immediately.
10.7. The Client:
a) agrees to bear responsibility for all actions executed within his/her Client’s Profile, including transactions executed in the financial markets;
b) guarantees safety of his/her account data and passwords. In case of loss or transfer of these data to third parties full responsibility rests with the Client.
10.8. The Client agrees that the Company or any third party, involved in providing services to the Client, is not responsible for any phone line or internet failures, or any incidents and circumstances, which do not depend on the Company.
10.9. The Client acknowledges that, according to AML Policy, the Company has the right to require the details of the Client’s bank account opened in the name of the Client, imposing restrictions on funds withdrawals only by bank transfer by use of the specified bank account details. If the Client refuses to provide these details, the Company reserves the right to block all the account operations until the specified information is provided.
10.10. The Client agrees that if the Company has a reason to believe that the Client’s trading account is used for money laundering or the account holder conceals information or provides wittingly false registration data, as well as if there is a reason to believe that trading operations on the Client’s trading account have been executed by violating this Agreement, the Company reserves the right to suspend all operations within the Client Profile and on the Client’s trading accounts to carry out necessary checks (check of registration data, client identification, verification of the history of account deposits, etc.) until all the circumstances are clarified.
10.11. The Company:
a) is not a provider of communication services and is not liable for non-fulfillment of obligations due to failure in communication channels;
b) does not compensate Clients for moral damages.
10.12. The Company, at its own discretion, can provide information, guidance and advice to the Client, however in this case the Company will not be liable for the consequences and benefits arising from recommendations and advice to the Client. The Client acknowledges that in the absence of fraud, willful default or flagrant negligence the Company shall not be liable for any losses, except those in which the Client must provide the accurate information provided to the Client, including but not limited to information about trading operations of the Client.
10.13. The Company is not liable to the Client for any damages, losses, lost profit, lost opportunities, costs (arising from possible movements in the market), unless otherwise specified in this Agreement.
10.14. The Company reserves the right to change or modify this Agreement, notifying the Client by emai before the amendments come into force.
10.15. In case liquidity providers’ quotes feed becomes irregular or any other force majeure event occurs, the Company has the right to switch trading in some instruments to the “close only” mode without a preliminary notice. In this case, opening new trades or modifying existing trades in those instruments will be impossible.
11. Client Risk Disclosure
11.1. Risk of losses when trading at the financial markets can be quite significant. The Client must carefully examine his/her financial capacity with respect to such trading operations.
11.2. The Client can lose his/her initial funds in full, as well as any additional funds deposited to enhance or control positions in the market in accordance with this Agreement.
11.3. Restrictive orders, such as “stop-loss” are not always effective to limit losses of the Client within pre-planned amount, since market conditions can make execution of such orders impossible.
11.4. The Client must understand that the Company is not liable for losses, directly or indirectly caused by restrictions imposed by the government, currency or market regulations, suspension of trading, war or other conditions, normally called “force majeure” and which are beyond the control of the Company.
11.5. The Company has ample grounds to determine boundaries of force-majeure circumstances. The Company takes appropriate steps to inform Clients of force-majeure.
11.6. The Client agrees that in force-majeure circumstances, the Company has a right to make a withdrawal at the exchange rate at which a deposit was made.
11.7. Algorithm of trading transactions is determined directly by the developer of the software used by the Company.
11.8. This brief notification of Client’s risk does not cover all risks which can occur during conversion arbitrage operations at Forex market and other financial markets.
12. Termination of the Agreement
12.1. This Agreement will be terminated in case of:
a) full withdrawal of the funds by the Client from the Trading Platform, which puts an end to the relations regulated by this Agreement;
b) violation by the Client of the terms described in this Agreement.
12.2. The Company has the right to terminate this Agreement unilaterally informing the Client about the termination. The termination of the Agreement doesn’t cancel the Company’s and the Client’s engagements which have already arisen in accordance with this Agreement, including in respect of open positions or funds withdrawal/deposit operations in the Client’s trading account.
12.3. If the Company terminates the activity regulated by this Agreement:
a) The Company notifies the Client of it one month before such termination;
b) The Company pays out the Client’s funds available in the trading account at the moment of termination.
12.4. If the Client loses their legal capacity or dies:
a) the right to withdraw money from the accounts in the Client Profile is transferred to the Client’s legal heirs in accordance with inheritance laws or on the basis of a will, or to the trustee;
b) the right to use the Client’s trading account and conduct financial operations in the markets is not inherited;
c) once the Client’s money is withdrawn from the accounts in the Client Profile, the Client’s registration with the Company is canceled and cannot be restored.
12.5. The Client agrees that the Company reserves the right to deny or restrict the Client’s access to the Company Services notifying him/her beforehand. In this case, this Agreement will be canceled from the moment of service provision termination.
13. Client notification procedure
13.1. By registering with the Company, the Client agrees that the Company will use the email specified during registration to send notifications.
13.2. The Client may refuse to receive notifications at any time by changing the settings in the appropriate section of the Client Profile or by clicking on the “Unsubscribe” link in the footer of each letter.
13.3. The Client is recommended to verify their email to receive notifications and newsletters from the Company. The Company does not send newsletters to email addresses without established authenticity.